Privacy Policy

Sydney Metro Taxis (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our online platform and taxi services.

Information We Collect

We gather information necessary to provide and improve our taxi dispatch, airport transfers, corporate travel, on-demand booking, and accessible taxi services. This includes:

• Personal identification details such as name, phone number, and email address.
• Booking information including pickup and drop-off locations, times, and payment details.
• Location data when using on-demand services, strictly to facilitate ride matching and dispatch.
• Communication records for customer support and service-related updates.

Use of Your Information

We use your personal data to:

• Provide and manage your taxi and travel booking requests.
• Communicate details about your rides, invoicing, and service updates.
• Improve our services, including route optimization and customer support.
• Comply with legal obligations, including transport regulations and financial record-keeping.

Data Sharing and Disclosure

We do not sell your personal information. We may share data with trusted third parties only as necessary to provide our services or comply with legal requirements, including:

• Taxi drivers and affiliated transport operators to fulfill your booking.
• Payment processors for secure transaction handling.
• Regulatory authorities as mandated by Australian law.

Your Rights under GDPR and Australian Privacy Principles

You have the right to:

• Access and obtain a copy of your personal data held by us.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of your personal data where permitted by law.
• Object to processing that is based on legitimate interests or for direct marketing.
• Withdraw consent at any time regarding data processed under consent.

To exercise these rights, please contact us at the designated physical address below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We keep your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Contact Information

For inquiries or to exercise your data protection rights, please contact:

This privacy policy may be updated periodically to reflect changes in legal or operational requirements.